Refund policy
At Krishree, we strive to deliver premium-quality sarees and lehengas. If there is any issue with your order, please review our policy below.
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Return Window
We offer a 30-day return window from the date of delivery to request a return, subject to the conditions mentioned below.
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Eligibility for Returns
To be eligible for a return:
• The product must be unused, unworn, unwashed
• Original tags and packaging must be intact
• The item must be in the same condition as received
• Proof of purchase (order confirmation or invoice) is required
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Mandatory Unboxing Video (Important)
To process any return, exchange, or damage claim, a clear unboxing video recorded at the time of opening the parcel is mandatory.
• The video must clearly show the sealed package being opened
• Claims without an unboxing video will not be accepted
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Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
• A damaged product
• A defective product
• An incorrect item
You must contact us within 24 hours of delivery with:
• Unboxing video
• Order number
• Clear images (if requested)
📧 Email: info@krishree.co
📞 WhatsApp: +91-96626 95393
We will evaluate the issue and resolve it accordingly.
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How to Request a Return
To initiate a return, contact us via email or WhatsApp.
📧 Email: info@krishree.co
📞 WhatsApp: +91-96626 95393
Once your return request is approved, we will share return instructions.
Items sent without prior approval will not be accepted.
Return Address:
D-134/35,1st Floor Laxminarayan Ind.BRC Compound. Udhana.
Surat 394210, Gujarat, India.
Surat 394210, Gujarat, India.
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Non-Returnable Items
The following items are not eligible for return:
• Sale or discounted items
• Gift cards
• Customized or made-to-order products
• Products showing signs of use, wear, washing, or damage after delivery
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Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order separately.
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Refunds
• Once your return is received and inspected, we will notify you of approval or rejection
• Approved refunds will be processed to the original payment method
• Refunds are completed within 7–10 business days
• Bank processing times may vary
If more than 15 business days have passed since approval, please contact us.
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European Union Customers – 14 Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return the order within 14 days of delivery, without providing a reason.
Conditions:
• Product must be unused, unworn, unwashed
• Original tags and packaging must be intact
• Proof of purchase required
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Contact Us
📧 Email: info@krishree.co
📞 WhatsApp: +91-96626 95393